{"id":14886,"date":"2026-04-10T21:21:36","date_gmt":"2026-04-10T15:51:36","guid":{"rendered":"https:\/\/www.huntbee.com\/resources\/docs\/order-shipment-tracking-details\/customer-experience\/"},"modified":"2026-04-10T21:27:15","modified_gmt":"2026-04-10T15:57:15","slug":"customer-experience","status":"publish","type":"docs","link":"https:\/\/www.huntbee.com\/resources\/docs\/order-shipment-tracking-details\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Logged-in customer experience<\/h3>\n\n\n\n<p>In the standard package, shipment data is shown to logged-in customers on the order details page. Customers can see the courier, tracking number, tracking link, delivery date, and shipped product information where available.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Bulk shipment and separate shipment display<\/h3>\n\n\n\n<p>If all shipment rows for an order use the same tracking number, the storefront can present them as one combined shipment. If different tracking numbers are used, the storefront can show separate shipment entries.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What customers do not get by default<\/h3>\n\n\n\n<p>The standard package does not include a separate public shipment lookup page for guest users. That functionality is packaged separately as a paid add-on.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Example: a logged-in customer can open the order page and check the tracking details there. A guest customer needs the separate guest tracking page add-on if the store wants that public lookup workflow.<\/p>\n<\/blockquote>\n","protected":false},"featured_media":0,"parent":3156,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-14886","docs","type-docs","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Experience - HuntBee Resources<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.huntbee.com\/resources\/docs\/order-shipment-tracking-details\/customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience - HuntBee Resources\" \/>\n<meta property=\"og:description\" content=\"Logged-in customer experience In the standard package, shipment data is shown to logged-in customers on the order details page. 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