{"id":14982,"date":"2026-04-29T23:40:38","date_gmt":"2026-04-29T18:10:38","guid":{"rendered":"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/troubleshooting\/"},"modified":"2026-04-29T23:41:07","modified_gmt":"2026-04-29T18:11:07","slug":"troubleshooting","status":"publish","type":"docs","link":"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Issue<\/th><th>Possible Cause<\/th><th>Solution<\/th><\/tr><\/thead><tbody><tr><td>Payment form does not load<\/td><td>Missing or incorrect Stripe keys.<\/td><td>Check that the correct publishable and secret keys are entered for the selected mode.<\/td><\/tr><tr><td>Payment method does not appear at checkout<\/td><td>Status, Geo Zone, Exclude Geo Zones, or order total rules may be preventing it.<\/td><td>Check extension status, payment address, Geo Zone settings, excluded Geo Zones, minimum total, and maximum total.<\/td><\/tr><tr><td>No order confirmation email<\/td><td>The payment may not have been confirmed yet, or the webhook is not working.<\/td><td>Check the Transactions tab, Webhook Logs tab, Stripe Dashboard, and OpenCart error log.<\/td><\/tr><tr><td>Webhook does not update order<\/td><td>Incorrect webhook URL, missing events, or wrong signing secret.<\/td><td>Verify the endpoint URL, selected webhook events, and webhook signing secret.<\/td><\/tr><tr><td>Invalid API key error<\/td><td>Test and live keys may be mixed.<\/td><td>Use test keys only in Test Mode and live keys only when Test Mode is disabled.<\/td><\/tr><tr><td>Wrong webhook secret<\/td><td>Test and live webhook secrets are different.<\/td><td>Copy the signing secret from the correct Stripe webhook endpoint and paste it into the matching field.<\/td><\/tr><tr><td>Payment failed<\/td><td>The card may be declined or authentication may fail.<\/td><td>Ask the customer to try another card or contact their bank. Check Stripe Dashboard for payment details.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"has-pale-cyan-blue-background-color has-background\">When troubleshooting, enable Debug Log temporarily, test the payment again, then review the OpenCart error log. Disable Debug Log after the issue is resolved.<\/p>\n","protected":false},"featured_media":0,"parent":14957,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-14982","docs","type-docs","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting - HuntBee Resources<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting - HuntBee Resources\" \/>\n<meta property=\"og:description\" content=\"Issue Possible Cause Solution Payment form does not load Missing or incorrect Stripe keys. Check that the correct publishable and secret keys are entered for the selected mode. Payment method does not appear at checkout Status, Geo Zone, Exclude Geo Zones, or order total rules may be preventing it. Check extension status, payment address, Geo [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/troubleshooting\/\" \/>\n<meta property=\"og:site_name\" content=\"HuntBee Resources\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/huntbee.opencart\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-29T18:11:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/docs\\\/stripe-pro\\\/troubleshooting\\\/\",\"url\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/docs\\\/stripe-pro\\\/troubleshooting\\\/\",\"name\":\"Troubleshooting - HuntBee Resources\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/#website\"},\"datePublished\":\"2026-04-29T18:10:38+00:00\",\"dateModified\":\"2026-04-29T18:11:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/docs\\\/stripe-pro\\\/troubleshooting\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/docs\\\/stripe-pro\\\/troubleshooting\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/docs\\\/stripe-pro\\\/troubleshooting\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Stripe Pro\",\"item\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/docs\\\/stripe-pro\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Troubleshooting\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/#website\",\"url\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/\",\"name\":\"HuntBee Resources\",\"description\":\"OpenCart Extension Documentations - Guides - Blogs - Projects\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/#organization\",\"name\":\"HuntBee OpenCart\",\"url\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/cropped-mobile-logo-new.png\",\"contentUrl\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/cropped-mobile-logo-new.png\",\"width\":945,\"height\":200,\"caption\":\"HuntBee OpenCart\"},\"image\":{\"@id\":\"https:\\\/\\\/www.huntbee.com\\\/resources\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/huntbee.opencart\",\"https:\\\/\\\/www.instagram.com\\\/opencart.huntbee\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Troubleshooting - HuntBee Resources","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/troubleshooting\/","og_locale":"en_US","og_type":"article","og_title":"Troubleshooting - HuntBee Resources","og_description":"Issue Possible Cause Solution Payment form does not load Missing or incorrect Stripe keys. Check that the correct publishable and secret keys are entered for the selected mode. Payment method does not appear at checkout Status, Geo Zone, Exclude Geo Zones, or order total rules may be preventing it. Check extension status, payment address, Geo [&hellip;]","og_url":"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/troubleshooting\/","og_site_name":"HuntBee Resources","article_publisher":"https:\/\/www.facebook.com\/huntbee.opencart","article_modified_time":"2026-04-29T18:11:07+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/troubleshooting\/","url":"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/troubleshooting\/","name":"Troubleshooting - HuntBee Resources","isPartOf":{"@id":"https:\/\/www.huntbee.com\/resources\/#website"},"datePublished":"2026-04-29T18:10:38+00:00","dateModified":"2026-04-29T18:11:07+00:00","breadcrumb":{"@id":"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/troubleshooting\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/troubleshooting\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/troubleshooting\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.huntbee.com\/resources\/"},{"@type":"ListItem","position":2,"name":"Stripe Pro","item":"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/"},{"@type":"ListItem","position":3,"name":"Troubleshooting"}]},{"@type":"WebSite","@id":"https:\/\/www.huntbee.com\/resources\/#website","url":"https:\/\/www.huntbee.com\/resources\/","name":"HuntBee Resources","description":"OpenCart Extension Documentations - Guides - Blogs - Projects","publisher":{"@id":"https:\/\/www.huntbee.com\/resources\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.huntbee.com\/resources\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.huntbee.com\/resources\/#organization","name":"HuntBee OpenCart","url":"https:\/\/www.huntbee.com\/resources\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.huntbee.com\/resources\/#\/schema\/logo\/image\/","url":"https:\/\/www.huntbee.com\/resources\/wp-content\/uploads\/2020\/04\/cropped-mobile-logo-new.png","contentUrl":"https:\/\/www.huntbee.com\/resources\/wp-content\/uploads\/2020\/04\/cropped-mobile-logo-new.png","width":945,"height":200,"caption":"HuntBee OpenCart"},"image":{"@id":"https:\/\/www.huntbee.com\/resources\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/huntbee.opencart","https:\/\/www.instagram.com\/opencart.huntbee\/"]}]}},"comment_count":0,"_links":{"self":[{"href":"https:\/\/www.huntbee.com\/resources\/wp-json\/wp\/v2\/docs\/14982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.huntbee.com\/resources\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.huntbee.com\/resources\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/www.huntbee.com\/resources\/wp-json\/wp\/v2\/comments?post=14982"}],"version-history":[{"count":1,"href":"https:\/\/www.huntbee.com\/resources\/wp-json\/wp\/v2\/docs\/14982\/revisions"}],"predecessor-version":[{"id":14983,"href":"https:\/\/www.huntbee.com\/resources\/wp-json\/wp\/v2\/docs\/14982\/revisions\/14983"}],"up":[{"embeddable":true,"href":"https:\/\/www.huntbee.com\/resources\/wp-json\/wp\/v2\/docs\/14957"}],"next":[{"title":"Security Notes","link":"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/security-notes\/","href":"https:\/\/www.huntbee.com\/resources\/wp-json\/wp\/v2\/docs\/14984"}],"prev":[{"title":"Webhook Logs & Transactions","link":"https:\/\/www.huntbee.com\/resources\/docs\/stripe-pro\/webhook-logs-transactions\/","href":"https:\/\/www.huntbee.com\/resources\/wp-json\/wp\/v2\/docs\/14980"}],"wp:attachment":[{"href":"https:\/\/www.huntbee.com\/resources\/wp-json\/wp\/v2\/media?parent=14982"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.huntbee.com\/resources\/wp-json\/wp\/v2\/doc_tag?post=14982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}