Download Access, Support License & Lifetime Update Policy

Download Access & Active Support License

All extensions purchased from HuntBee or the OpenCart Marketplace can be downloaded only while the support license is active.

Download access remains available during the active support period.
Once the support license expires, download access will be disabled, even if there are no new updates released.
Customers are expected to download and securely store the extension files within the active license period.
To regain download access after expiry, license renewal is mandatory.

This policy helps us manage bandwidth, licensing, and fair usage while keeping pricing affordable.

Lifetime Free Updates (Review-Based Exception)

We offer a lifetime free update exception for specific extensions as a goodwill benefit, subject to the conditions below.

Eligibility Criteria

Lifetime free updates are granted only after a genuine positive review is submitted for the purchased extension.

If Purchased from OpenCart Marketplace

Leave a positive review and rating for the extension at:
https://www.opencart.com/index.php?route=account/rating

If Purchased Directly from HuntBee (huntbee.com)

The review must still be posted on comment section of extension in OpenCart Marketplace. Each extension listed on our website includes a link to its corresponding OpenCart Marketplace listing for easy access.

How to Request Lifetime Free Updates

Submit your positive review.
Take a screenshot of the submitted review.
Email the screenshot to us from your registered email address.
Mention the extension name and order details.
Once verified, lifetime free updates will be enabled for that specific extension.

Important Notes & Limitations

Lifetime free updates do NOT include premium or priority support.
For any technical support, bug fixes, or assistance, an active support license is required.
Lifetime updates apply only to the reviewed extension, not to all purchases.
Reviews must be genuine and relevant. Manipulated or misleading reviews will not be accepted.

Why Reviews Matter

Your feedback:

Helps other customers make confident purchase decisions.
Supports continuous development and long-term maintenance.
Allows us to keep extension prices reasonable while delivering improvements.

As an independent developer managing development, maintenance, documentation, updates, and support, reviews play a vital role in sustaining and improving the OpenCart extension ecosystem.

Policy Changes & Product Lifecycle

Extensions with very low demand or support activity may be discontinued after a reasonable period.
Older OpenCart versions may gradually lose update support as the platform evolves.
Customers are strongly encouraged to stay updated with supported OpenCart versions for security and performance reasons.

Final Note

This review-based lifetime update policy is a voluntary benefit, not an entitlement.

Customers who prefer not to leave reviews can always continue receiving updates by renewing their support license.

We appreciate your understanding and support.
Your feedback directly helps us build better OpenCart extensions for everyone.

Frequency Asked Questions (FAQs)

How long can I download the extension after purchase?

You can download the extension only while your support license is active. Once the support license expires, download access will be disabled, even if no new updates are released. We recommend downloading and safely storing the files during the active license period.

What happens if my support license expires?

After the support license expires, you will no longer be able to download the extension. To regain download access, you must renew your support license. This applies even if the extension has not received new updates.

Do I get lifetime free updates with my purchase?

Lifetime free updates are not included by default. However, we offer a lifetime free update exception for specific extensions if you submit a genuine positive review on the OpenCart Marketplace and follow the verification process.

Where should I leave the review for lifetime free updates?

Regardless of whether you purchased the extension from HuntBee or the OpenCart Marketplace, the review must be submitted on the OpenCart Marketplace. Each extension page on our website includes a link to its OpenCart Marketplace listing for convenience.

How do I apply for lifetime free updates after leaving a review?

After submitting a positive review on the OpenCart Marketplace, take a screenshot of the review and email it to us from your registered email address. Please include the extension name and your order details. Once verified, lifetime free updates will be enabled for that specific extension.

Does lifetime free updates include support?

No. Lifetime free updates only provide access to future extension updates. Premium support, technical assistance, and bug fixing require an active support license and are not included with lifetime free updates.

Is lifetime free update access applicable to all my purchases?

No. Lifetime free update access is granted only for the specific extension for which the review was submitted and approved. It does not apply to other extensions or future purchases.

What kind of review is accepted for lifetime free updates?

Only genuine and relevant positive reviews are accepted. Reviews that are misleading, manipulated, or not related to actual usage of the extension will not qualify for lifetime free updates.

Can I still receive updates if I choose not to leave a review?

Yes. If you do not wish to leave a review, you can continue receiving updates by renewing your support license whenever required.

Will older OpenCart versions continue to receive updates?

Support and updates for older OpenCart versions may be gradually discontinued as the platform evolves. We strongly recommend keeping your store updated to a supported OpenCart version for security, compatibility, and performance reasons.

Can an extension be discontinued in the future?

Yes. Extensions with very low demand or limited support activity may be discontinued after a reasonable period. This helps us focus on maintaining and improving extensions that are actively used by the OpenCart community.

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