WhatsApp Communication Policy for HuntBee OpenCart Support
At HuntBee, we aim to provide top-notch service to all of our customers. To ensure that we can handle your queries effectively, we have introduced a clear communication policy for our WhatsApp support channels. Please read the following guidelines carefully:
1. Official Contact Number (Pre-Sale Queries)
Our official WhatsApp number is available for pre-sale inquiries related to OpenCart extensions only. If you are interested in learning more about our OpenCart extensions or have questions before making a purchase, feel free to reach out.
- No charges for pre-sale queries.
- This number is not intended for post-purchase support or technical assistance after the purchase.
You can find our official contact number on the Contact Us page.
2. Premium OpenCart Support Number
For any premium or urgent OpenCart support needs, we offer direct interaction with me, Priyabrata Ghorai, the owner and developer of all HuntBee OpenCart extensions. With over 10 years of experience in the OpenCart field, I provide personalized support to help resolve issues, offer technical advice, and assist with urgent concerns.
Charges for premium OpenCart support are as follows:
- Consultation: $15 per hour
- Technical Support: $20 per hour
- Urgent Critical Work: $30 per hour
The premium OpenCart support number is available for these services. For privacy and convenience, the premium support number will be provided in the auto-response message on the official contact number and in the bio. Please reach out via the official number for more details.
3. Post-Purchase OpenCart Support via Tickets
For post-purchase product installation or OpenCart support related to our extensions, customers with an active license are entitled to free support via support tickets. You can raise a ticket to get assistance for installation, configuration, or other product-related issues.
However, if you prefer to bypass the support ticket system and communicate directly via my premium OpenCart WhatsApp number, charges will apply as outlined, even if your license includes active support coverage.
4. How to Use the Numbers
- For product inquiries or pre-sale questions related to OpenCart extensions, please contact us via the official contact number, which is available on the Contact Us page.
- For post-purchase OpenCart support (including installation or general product queries), please use the support ticket system for free support if you have an active license.
- For OpenCart technical support, urgent help, or consultation via WhatsApp, please refer to the auto-response message or bio for the premium OpenCart support number.
5. Expectations & Billing
- All communications on the premium OpenCart support number will be billed according to the time spent on consultation, technical support, or critical issues.
- A clear agreement will be made before any charges are applied for services rendered.
- Support via WhatsApp is an alternative to the support ticket system, and charges apply regardless of the support coverage of your license.
6. Important Notes
- Please use the appropriate number for the nature of your query.
- Charges for premium OpenCart support will be applicable for all consultations or support related to the functioning of our OpenCart extensions after purchase.
- Premium support guarantees direct interaction with me to leverage my experience and expertise to address your OpenCart-related needs.
- Post-purchase OpenCart support via tickets is free for customers with an active license.
We appreciate your understanding and cooperation in following this policy, which allows us to provide dedicated and quality service to each customer. If you have any questions about this policy or need clarification, feel free to contact us via the official contact number.
Thank you for choosing HuntBee for your OpenCart needs!
