This add-on is not included in the standard Order Shipment Tracking package. It is supplied on demand and may involve additional charges because frontend integration and theme support can vary from store to store.
What this add-on is for
This add-on is for stores that want a separate shipment tracking page for customers who are not logged in. Instead of asking customers to sign in and open the order page, the store can offer a dedicated tracking form on the storefront.
What it adds
- A dedicated storefront shipment lookup page.
- Lookup using Order ID and Email Address.
- Optional additional validation such as shipping postcode when needed.
- AJAX-based lookup without full page reload.
- Use of the existing shipment records already managed by the main extension.
- Support for theme-specific storefront styling where required.
Why it is supplied separately
The standard package already covers the admin shipment workflow and the logged-in customer order page. A public guest tracking page is different because it needs a storefront route, a customer-facing form, and often theme-specific adjustments.
That is why this feature is supplied separately, with support, instead of being bundled into every default package.
Example customer flow
A customer places an order as a guest. Later, they open the guest tracking page, enter their Order ID and Email Address, and view shipment information such as courier name, tracking number, tracking link, and shipped products without needing a store account.
When to request this add-on
- Your store accepts a large number of guest orders.
- You want customers to track shipments without logging in.
- Your support team spends time answering tracking requests for guest customers.
- You want the guest tracking page styled to match your active storefront theme.
What is still handled by the main extension
- Shipment partner setup in admin.
- Shipment record saving from the admin order page.
- Shipment email templates and notifications.
- Logged-in customer shipment display on the order page.
Next step
If your store needs this add-on, request it separately so the storefront files and theme-integration work can be supplied for your setup.